Bridging the Gap Between Policy and Delivery with Jennifer Pahlka

Show Notes

This week, Bonnie is joined by special guest Jennifer Pahlka, author of "Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better”, to talk through some of the most pressing issues facing public servants today. Jennifer dives into the need to shift from project management to product management, the power of human-centered policy, and how embracing change can accelerate the integration of emerging technologies. Tune in for an important conversation on reshaping the public sector to better serve its citizens.

TIMESTAMPS:

(5:13) The power of bottom-up policy

(6:39) Closing the gap between policy and delivery

(12:41) Why public servants should prioritize mission over process

(16:33) Discovering your “why”

(19:16) Focusing on direct user feedback rather than requirements

(23:28) Adding vs. simplifying policies

(26:09) Putting a stop to maximalist approach to policy

(27:14) Shifting from project to product management in government

(31:17) How to seek community & communicate needs

LINKS:

Follow Jennifer: https://www.linkedin.com/in/jpahlka/